Hotels Guide – Part 4 of 4

Advance payments of hotel reservations

a) The hotel owner will be able to subordinate the acceptance of the order of hotel booking, to the imposition of an advance amount (guarantee or cause deposit).

This advance amount will always have the character of guarantee deposit, except for the case in which the hotel owner has specified that it’s a guarantee.

If the hotel owner has requested an advance payment, the conclusion of the hotel contract won’t be definitive until the imposition of the amount is not made or demonstrated the evidence of the payment.

b) The hotel owner will make acknowledgement of receipt of the advance payment of the hotel booking no later than 24 hours after receiving it.

c) the amount o be paid of the advance payment of hotel reservations is usually the price of the ordered services (room, foods, etc.) for a one-night lodging in low season and three nights in high season.

Documents of the hotel booking

1) Principle of voucher acceptance: The hotel owner is entitled to either request the prepayment or a partial advance payment.

If he refuses to such power, he agrees to accept the voucher.

The travel agent recognizes the voucher as a payment guarantee that must be paid according to conventional norms and terms.

2) The simple voucher.

The benefits that should appear in detail, especially the arrival and departure dates, they can comprise only the normal services (room and foods).

3) Voucher “full credit”.

The emission of this voucher can convey an extension of the normal hotel services, should be subordinated to a specific agreement between the hotel owner and the travel agent.

Payment due to the hotel owner

The prices fixed by the hotel owner to the travel agent for the services making object of the hotel contract, will not be, in any case, higher to those of the hotel rate applied to direct clients, when the invoice is paid by the agent or liquidated directly by the traveler.

When the hotel owner has agreed the special prices in the phases of the hotel reservations, he won’t be able to demand greater retribution than the agreed rate.

The hotel owner agrees to respect the prices suited in the contract.

In the event of any modification of prices, a 30-day adjustment term is foreseen for the application of new prices.

This price modification won’t be applied to the hotel reservations already confirmed.

The benefits the travel agent will pay are those that appear in the reservation document directed to the hotel owner.

a) Except in case it’s been agreed that the invoice be paid directly by the traveler, is the travel agent who has concluded the hotel contract the one who should debit the invoice.

b) The payment of the invoice will be made by the agreed terms or, in absence of a contractual stipulation, within a 30-day frame after receiving the invoice. After the 30 days, the due sums will be increased with an interest fixed to the percentages for every month of delay.

The opening amount of the debit will be increased with the 5% for recovery expenses.

c) For long duration lodgings, the hotel one will be able to request the travel agent, to pay in the course of lodging, the parts of services already given.

d) In the event of hotel booking made by the travel agent for services whose payment will be executed directly by the client, the hotel owner agrees to guarantee the agent’s commission.

For such reason the hotel owner can refuse to accept the payment by means of a credit card.

Glossary of terms used in hotels booking

– Travel Agent: Each person or qualified society according to legal dispositions of the same country or for the national associations or for the interested International Federation and which particularly has as an specific activity to make the hotel reservation of rooms and other services in hotels to settle travelers.

– Hotel: Are considered all those facilities that offer vacancies and are affiliated to the AIH, either directly through a national Association and those that classify according to the legal orders of the country where they are located.

– Advance: according to the will of the parts, the amount of the advance payment requested by the hotel can be worth as guarantee deposit to the act of hotels booking.

– Low season: defined according to local customs, subject to particular contracts according to the conditions of the local market.

– Hotel contract: Contract with which a hotel agrees with a travel agent to give hotel services – followed by a hotel reservation – to a costumer of the aforementioned agent.

– Guarantee deposit: advance imposition of the travel agent to the hotel owner, at the moment of the hotel reservation, a part of the price that will be presumed from the total amount of the invoice or should be refunded in the event of the hotels booking.

– Hotel tariffs: lists of the prices on the different services given by the hotel, separately or together, officially published for travelers’ use.

– Individual travelers: clients who are not benefited by special rates of group.

– Group Travelers: amount of people traveling together, considered by the travel agent and the hotel owner as an unique entity which obtains from the hotel owner during the hotel reservation, special conditions and rates fixed contractually.

– Voucher: a voucher is a document issued by a travel agent with which he agrees to pay the hotel owner for the benefits to the agency’s costumer.

These benefits or their top value will be mentioned in the voucher.

In the event of non-use of all the hotel benefits mentioned in the voucher, the agent’s agreement is limited according to the conditions mentioned in item 42 of the convention.

The copy of a voucher can also work as confirmation.

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